Repairs
Repair call out request
Use this form for faults, loss of heating or hot water, non-emergency leaks, or unusual behaviour from your boiler, fire or heating system. Routine annual servicing is usually arranged via the servicing section on our home page.
Repair request form
Before you continue
Gas smell: open doors and windows, avoid flames and electrical switches, then call the Cadent gas emergency line 0800 111 999. You can message us on 07312 126456 afterwards for local follow-up once you are safe.
Urgent water escape: call or text 07312 126456 or 01524 409398.
Repair call out. Please describe the fault as clearly as you can and tell us the best times for us to contact you and to attend. We will assess the request and respond as soon as we can.