Visit our showroom in Morecambe to view our full range of products including ex-stock and clearance

Electric Fire Brochures, Gas Fire Brochures, Fireplace & Surround Brochures including Technical Drawings, Specifications, Finishing Touches, Trims, Fascias & Frets.

​If you are unable to contact us straight away, please call gas emergency services immediately on 0800 111 999, who will attend within one hour.

Repair Call Out Request

Repair Call Out Request - Our priority is always, your safety.​

We specialise in call outs within the Morecambe Bay area and aim to attend an acknowledged call out request within 24 hours. Our call out fee includes the first hour of labour on site and does not include parts. Should we be unable to repair the fault at the initial call out then we will provide a quote to carry out any further repairs.

How long will it take and what does the call out cost?

For minor repairs, we aim to complete repairs within the first hour. The cost of a callout is £48 (VAT Included).

What happens after the first hour and replacement parts are needed?

Should we require more time to complete a repair, we will charge you the reduced rate of £39 (VAT Included) for labour costs. Please note that the cost of replacement parts is not included.

Please note: We will always notify you of the costs before commencing work.

At a glance

  • £48 for the first hour.
  • £39 every hour after.
  • Prices include VAT.
  • Call out and the hourly rate does not include parts.
  • We will always notify you of the costs before commencing work.

Please note: For urgent repairs or if gas safety is an issue please call: ​ 01524 409398. 

Smell gas?

If you can smell gas or think there could be a leak, you should call the National Gas Emergency Service Freephone number on 0800 111 999 at any time of the day or night.